Kinki Nippon Tourist Falsifies Results, Overstates Vaccine Business by ¥290 Million

Kinki Nippon Tourist Co. We were unaware that such a company had been entrusted by the government with call center operations for vaccination n the new coronavirus. In addition, the company allegedly overbilled Higashiosaka City for labor costs of approximately 290 million yen. according to the Mainichi Shimbun dated April 12, 2023, the company billed Higashiosaka City for labor costs for the designated number of operator seats, even though it had ordered fewer seats from the subcontractor than the number of seats designated by the health department. The company asked the re-consigned company to falsify work records. Following the discovery of the incident, the company’s president held a press conference in Osaka City and apologized, saying, “I sincerely apologize for betraying your trust,” but making a mistake will not be enough.
Kinki Nippon Tourist is not alone: on February 10, 2023, it was reported that the company had made a false report when it outsourced call center operations related to the vaccination for the Great H1N1 Coronavirus to Pasona Inc. Hirakata City in Osaka Prefecture had comprehensively outsourced to Pasona Inc. operations related to the operation, including call center operations related to the new-type corona vaccination, from February 2021, and of this entire operation, call center operations were re-commissioned by Pasona to “etel”.
In this call center operation, “etel” is alleged to have made false reports regarding the assignment of operators and other matters.
According to Hirakata City, the response rate to calls at the call center on November 1, 2022 was not 100 percent even in the afternoon, and the number of completed calls was reported to be 3,500, but the number of completed reservations was extremely low at 750, so the city confirmed with Pasona The city checked with Pasona. Upon doing so, Pasona reported to Hirakata City that it had actual knowledge that the number of operators was clearly short of the planned number, and it was discovered that the number of personnel decided upon in discussions between the City and Pasona had not been allocated.
The amount of damage to Hirakata City, which is assumed at this time, is estimated to be as much as ¥160 million. Similar problems have been reported in Nishinomiya City, Hyogo Prefecture, and Suita City, Osaka Prefecture, with damages estimated at approximately 270 million yen in Suita City and 450 million yen in Nishinomiya City.
Pasona claims that it did not adequately manage and supervise the workers, but this is hard to believe. In a civil case, at the very least, a tort of negligence is recognized, but given that similar problems have occurred in such a wide range of areas, the court should also recognize an intentional act of willful misconduct. Criminally, there may be room for a finding of fraud.

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