The Mitusubishi Tokyo UFJ bank will be imposed an administrative order that asks to the bank to improve his unfair business relating mutual fund sales by the end of next week, the officer of the FSA said.[1]
Complaints to the financial institutions increasing
According to the survey of the NCAC,[2] consumers who suffered troubles with investment companies are 6.9%. 32.1% of complainers annoyed their insistence solicitation of investment products sales in spite of consumer’s rejection. 10% of consumer forced to make a contract of financial products although they went to bank for deposit. The sort of financial product varies; 24,1% of consumers was recommended with insurance product, and in next 19.6% is a mutual fund. Financial product related foreign currency, which is extremely high risk as financial derivative products and would not be suitable for consumer in common, is solicited to 15.2% of consumer.The financial institutions that consumer were suffered by trouble are securities companies (29.5%), banks (28.6%) and insurance companies (22.3%).
Sales of investment related products increasing in a bank
Since the starting “big bang” in December 1998, the outstanding of sales of mutual fund by banks have been increasing gradually. In 2005, the ratio of mutual fund sales by banks reaches almost 50 %. The banks strengthen their business transferring from finance to selling investment products like as a mutual fund much more.
In the end of March 2007, the outstanding of the mutual fund sales for personal investors in three mega banks, Mitsui Sumitomo, Mitsubishi Tokyo UFJ and Mizuho, is estimated totally JPY 7.7 billion, increasing 27% compared the previous year.[3]
Since April 2001, the bank was able to deal with insurance products. It made the banks accelerate to sell such investment related products.
Poor compliance
But their compliance regarding sales of investment products should be said as poor condition. For instance, it is indicated that although the officer of the bank caused his customers a loss in virtue of failure order, he only apologized and did not pay any damage compensation. The FSA officer blames the attitude of the bank as ignoring the customer’s interest.According above mentioned tendency, consumers might be annoyed and confused over the strong and persistent solicitation concerning financial product with high risk by banks more and more if banks disregard to complete their sales manner due diligence .
Administrative sanction on June 11, 2007
The FSA ordered an administrative sanction to the Mitsubishi Tokyo UFJ Bank on Jun 11, 2007. The sanction, based on the Banking Law (sec. 26(1),sought fiercely the bank of due diligence.
As to the sanction, refer the web-site, http://www.fsa.go.jp/news/18/ginkou/20070611-1/02.pdf
[1] msn.co.jp/keizai/kigyou/news/20070609k0000m020098000c.html
[2] http://www.kokusen.go.jp/pdf/n-20060322_1.pdf
[3] http://markets.nikkei.co.jp/fund/news.cfm?id=d2c2101130&date=20070430